Overview
CareOnDemand is a service provider and staffing solution company that provides consistent and ongoing personal, nursing, allied health, health support, and community support services to clients and organizations across different care settings. We focus on meeting client; staff & community needs through partnership development to support health system priorities. It was built to integrate other services and improve connections in the community.
As part of our Client & Staff Services Team, you will be joining a growing team that offers support and services to clients and staff, promoting and supporting their safety and success.
Role
The role requires an individual who enjoys providing emotional support, feedback, and encouragement while facilitating their participation in the program. The Client Support Worker assists the social worker in implementing transactional case management activities, including form filling, and navigating formal systems, intake process through applicant selection, interview participation, intake management, and follow-up with new participants. The Client Support Worker will also assist clients in functioning more independently in the program and the community. The Client Support Worker will assume an integral role within the team which assists clients in Identifying services and activities that meet the client’s needs and support, guidance, and instruction for successful participation.
Directly report to the Supervisor, Client, and Staff Services, you will also be responsible for assessing potential aggressive behavior or crises of the client developing strategies to deal with such situations, and informing the team and the management when incidents arise. You will also need to maintain and complete data collection and reporting to support the team to fulfill the clients’ service goals.
The Client Support Worker will work with a variety of partners and clients/caregivers and maintain timely and transparent communication with them to create a clear understanding of all timelines, activities, and outcomes.
The Client Support Worker should also possess qualities needed to guide individuals of varying backgrounds toward a common goal for the betterment of a client’s health and quality of life. This position is best suited for an individual who strives to provide the best experience for all providers, clients, and staff, has excellent communication skills, and takes pride in ensuring excellence in their work.
Part of the role as Clthe ent Support Worker is to provide feedback, suggestions, and advice to the team in terms of opportunities for improvement and quality improvement initiatives that contribute to the project, program, and team success. This position involves:
· Ability to interact effectively with high-risk, marginalized, and vulnerable individuals.
· Experience dealing with aggressive behaviors, effective de-escalation, and boundary-setting skills.
· Written, oral, and interpersonal communication skills.
· Ability to work both independently and as part of a team.
· Ability in conflict resolution and crisis intervention skills.
· Demonstrated use of good judgment.
· Competency with using computers, databases, and web-based applications.
· Knowledge of geriatric and aging issues, harm reduction approach, and Mental Health Act.
· Knowledge of community resources and various systems in Toronto
Qualification
Education: Diploma or Associate Degree in Social Work, Social Services, or equivalent.
Training and Certification: This includes but is not limited to courses on communication skills, crisis intervention, behavior management, CPR, and other relevant topics.
Experience: Previous experience in a similar role or a related field (such as healthcare, social services, or community outreach) is required. Experience working with diverse populations, including individuals with disabilities, mental health challenges, or other special needs, is preferred.
Communication Skills: Strong communication skills, both verbal and written, are crucial. Client Support Workers need to effectively communicate with clients, their families, and other healthcare or support team members.
Empathy and Compassion: A genuine desire to help and support individuals in need, along with empathy and compassion, is essential for this role.
Problem-Solving Skills: Client Support Workers often encounter various challenges and situations that require problem-solving and critical-thinking skills.
Flexibility: The ability to adapt to changing circumstances and schedules is often important, as client needs and situations may vary.
Teamwork: Collaboration with other healthcare professionals, social workers, and support staff is common, so working well in a team is valuable.
Ethical Conduct: Client Support Workers are often entrusted with sensitive information and the well-being of vulnerable individuals. Maintaining a high standard of ethical conduct is imperative.
Job Type: Part-time
Salary: $20.00-$24.00 per hour
Expected hours: 20 – 40 per week
Flexible Language Requirement:
- French not required
Schedule:
- 4-8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- On call
- Weekends as needed
Education:
- DCS / DEC (preferred)
Ability to Commute:
- Toronto, ON (required)
Work Location: In person
Please submit an updated resume to [email protected]. Kindly put in the subject line the position you are applying for.
Note: All CareOnDemand employees are required to be COVID-19 vaccinated as a condition of hire under CareOnDemand’s Vaccination Policy; unless they are employed in or work regularly with staff who are employed in non-client-facing roles.
Note: A satisfactory vulnerable sector check (VSC) is also required.
CLOSING DATE: Open
Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.
CareOnDemand is committed to fostering an inclusive and accessible environment and is dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible under the Accessibility for Ontarians with Disabilities Act, of 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting [email protected].