Overview

CareOnDemand is a service provider and staffing solution company that provides continuous personal, nursing, allied health, health support, and community support services to clients and organizations across different care settings. We focus on meeting client; staff & community needs through partnership development to support health system priorities. It was built to integrate other services and improve connections in the community.

As part of our Client & Staff Services Team, you will be joining a growing team that offers support and services to clients and staff, promoting and supporting their safety and success.

Role

The role requires an individual who enjoys working in a fast-paced, team-oriented environment focused on creative problem-solving, team building, and program development. A Case Manager plays a crucial role in coordinating and managing the care and services for individuals who require assistance, in healthcare or social services settings. The specific responsibilities or core role involves coordinating and advocating for the needs of clients or patients.

Directly reports to Director, Client, and Staff Services, is often interdisciplinary, requiring collaboration with various professionals to ensure comprehensive and coordinated care for clients or patients.

The Case Manager will work with a variety of partners and clients/caregivers and maintain timely and transparent communication with them to create a clear understanding of all timelines, activities, and outcomes.

The Case Manager should also possess leadership qualities needed to guide individuals of varying backgrounds towards a common goal for the betterment of a patient’s health and quality of life. This position is best suited for an individual who strives to provide the best experience for all providers, clients, and staff, has superior communication skills, and takes pride in ensuring excellence in their work.

Part of the role of the Case Manager is to provide feedback, suggestions, and advise to the team in terms of opportunities for improvement and quality improvement initiatives that contribute to the project, program, and team success. This position involves:

• Conducting comprehensive assessments of clients to identify their needs, goals, and challenges. This may involve reviewing medical records, conducting interviews, and collaborating with other healthcare professionals.
• Creating individualized care plans based on assessment findings. Care plans outline the specific interventions, services, and resources needed to address the client’s needs and achieve their goals.
• Collaborating with various healthcare providers, social workers, and support services to ensure that the client receives the necessary medical, social, and community resources. This may involve scheduling appointments, arranging transportation, and coordinating different aspects of care.
• Advocating for the client’s rights and needs within the healthcare or social services system. This can involve communicating with healthcare providers, insurance companies, and social service agencies to ensure that the client receives appropriate care and support.
• Regularly assessing and monitoring the client’s progress towards their goals. This includes evaluating the effectiveness of interventions and modifying care plans as needed.
• Maintaining open and effective communication with clients, their families, and other healthcare or support team members. Case Managers serve as a central point of contact for information and support.
• Keeping accurate and detailed records of client assessments, care plans, and interactions. Documentation is essential for tracking progress and ensuring continuity of care.
• Addressing crises or unexpected situations that may arise during care. Case Managers must be prepared to respond quickly and effectively to ensure the safety and well-being of the client.
• Connecting clients with community resources, support groups, and other services that can enhance their overall well-being.
• Providing education to clients and their families about their health conditions, treatment options, and available resources.

Qualification

Education: A bachelor’s degree in social work, nursing, psychology, counseling, or a related discipline.

Certification and Licensure: Case Managers may need to have a social science certificate or diploma. Preferably a Certified Case Manager (CCM).

Experience: Minimum 1-year relevant work experience is required. Previous experience in case management, social work, healthcare, or a related field is preferred.

Knowledge of Regulations and Policies: Have a strong understanding of relevant regulations, policies, and procedures, especially in fields like healthcare and social science.

Communication Skills: Strong communication skills, both written and verbal, are crucial. Case Managers need to effectively communicate with clients, their families, healthcare professionals, and other stakeholders.

Assessment Skills: The ability to conduct thorough assessments of clients’ needs, strengths, and challenges is essential. This involves gathering and analyzing information to develop appropriate care plans.

Problem-Solving Skills: Case Managers often encounter complex situations and must be skilled in problem-solving and decision-making to address the unique needs of each client.

Cultural Competency: Cultural sensitivity and the ability to work with individuals from diverse backgrounds are important for understanding and meeting the unique needs of each client.

Computer Skills: Proficiency in using computer systems and software for documentation and communication is often required.

Compassion and Empathy: A genuine desire to help and support individuals in need, along with empathy and compassion, is crucial in this role.

Legal and Ethical Knowledge: An understanding of legal and ethical standards in the field of case management is important to ensure compliance and ethical practice.

Job Type: Part-time

Salary: $20.00-$24.00 per hour

Expected hours: 20 – 40 per week

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Night shift
• On call
• Weekends as needed

Education:

• Bachelor’s Degree (preferred)

Ability to Commute:

• Toronto, ON (required)

Work Location: In person

Please submit an updated resume to [email protected]. Kindly put in the subject line the position you are applying for.

Note: All CareOnDemand employees are required to be COVID-19 vaccinated as a condition of hire under CareOnDemand’s Vaccination Policy; unless they are employed in or work regularly with staff who are employed in non-client-facing roles.

Note: A satisfactory vulnerable sector check (VSC) is also required.

CLOSING DATE: Open

Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.

CareOnDemand is committed to fostering an inclusive and accessible environment and is dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible under the Accessibility for Ontarians with Disabilities Act, of 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting [email protected].