CareOnDemand offers the following support: Personal Support – PSW, DSW, HSW, CSW Nursing Service – RN, RPN Allied Health – PT, OT, SLP, Dietician, SW, Recreation/Activation Health Support – Aides, Assistants, Tech, Food Service Workers, Cooks, Coordinators CareOnDemand also offers the supply and delivery of meals, groceries, and certain healthcare products. We are currently partnered with Costco and Metro for grocery items, and work with several manufacturing and distribution partners for healthcare products such as Tena and Appends.

We currently operate across Southern Ontario, with hubs in 22 cities throughout the province. The GTA: Toronto Mississauga Brampton Markham Richmond Hill Vaughan Barrie Durham Region: Whitby Oshawa Ajax Hamilton/Halton/Niagara: Oakville Burlington Hamilton St. Catharines Southwest Ontario: London Windsor Waterloo Region: Kitchener Waterloo Cambridge Guelph Southeastern Ontario: Kingston Ottawa and the Capital Region

Book a consultation with us and one of our dedicated staff will be able to assess your needs and create a personalized care plan.

During the consultation process, a member of our team will be able to assess your needs and work to create a care schedule for you or your loved one. We pride ourselves on our flexibility and ability to customize our services to deliver a solution that fits.

We are committed to providing the best care to our clients, and that includes working with their families to ensure all needs are being met, and the quality of care is consistent and well maintained. Whether the family members and loved ones are present during care, involved in the decision-making process or just want to be informed, we will provide updates and support. We have the needs of our clients at the forefront, and working with family can help improve adherence to treatment plans, such as medication or appointment reminders, or provide insight on a patient’s health history or day-to-day behaviours. This can help our staff tailor the care plan more effectively.

Our contingency staffing solutions give supplemental, back-fill, afterhours, and emergency staffing coverages to health care facilities, including in-home, supportive housing, independent living facilities, retirement homes, long-term care and hospitals. Staffing includes personal support, nursing, allied health, health support, and community support services. CareOnDemand has been established as a trusted partner of HCCSS, OHTs, and other healthcare organizations in Canada.

CareOnDemand is a solution-based client-centered care that serves as a strategy in maintaining operational readiness and staffing stability among clients and organizations. We: Provide immediate access to temp staff without the burden of long-term contracts Have an impressive roster of pre-screened, fully vetted and experiences staff prepared to start working right away Match staff with client preferences and needs to ensure a smooth working relationship and continuity of care Provide on-site orientation and training to staff at no expense to clients Offer a high sense of responsibility and professionalism Come equipped with automated navigational tools that capture real-time availability of staff to take service requests Align ourselves with the organizations Key Performance Indicator (KPI) standards to ensure we fully meet your needs

Our experienced staff have specialized training in key areas such as dementia care, palliative care, and wound management. This includes both theoretical and practical training, often supplemented by continuing education programs. All our caregivers are certified, with credentials verified through relevant regulatory bodies. Many have additional certifications in areas like advanced wound care, gerontology, and end-of-life care. We ensure our staff undergo continuous training to stay up-to-date with the latest industry standards and regulatory requirements, and are compliant with mandatory certifications, such as CPR and first aid. Quality and standard of care are our top priority. We conduct regular check-ins on staff when placed at facilities, through both our caregivers and your team. We are constantly regularly assessing the quality of care to ensure high standards and continuous improvement.

We facilitate a smooth transition by conducting an on-site orientation specific to your facility’s procedures, policies, and care philosophy. This process is overseen by a dedicated account manager who ensures that our staff integrates seamlessly into your existing care team. We also encourage collaboration and communication between our staff and your team to foster a cohesive working environment.

We have a robust contingency plan that includes a backup pool of staff available to cover last-minute cancellations or no-shows. In the rare event of a staffing gap, we can mobilize replacements swiftly from our reserve team, minimizing any disruption to care.

The average tenure of our staff is higher than industry standards, as we prioritize retention through competitive compensation, professional development opportunities, and a supportive work environment. We also strive to assign the same caregivers to your facility to maintain continuity of care and build strong relationships with your residents.

We provide ongoing support through regular check-ins, performance reviews, and a dedicated account manager who acts as a liaison between our staff and your organization. This ensures that any issues are promptly addressed and that our staff are continuously aligned with your expectations.

Our scheduling system is highly flexible and designed to accommodate complex staffing needs, including around-the-clock coverage. We utilize advanced scheduling software that optimizes staff availability and ensures that all shifts are covered efficiently.

Ontario Health atHome (Hospital-Based Referral) Toronto Rehab (Bickle, Lyndhurst, Rumsey, University) Runnymede Healthcare Centre Sunnybrook (St. John’s) Bellwoods Centre for Community Living (Independent living) Attendant Outreach, Supportive Housing & Housing Hubs Sprint Senior Care (Referral-Based) Baycrest Rehab (Referral-Based) Providence Rehab (Referral-Based) Miles Nadal Jewish Centre Family Services Toronto (Direct-Funding Model) The Children’s Charity of Ontario Disability Services Ontario (Passport Funding) Private Insurance Companies Individual Clients

We believe quality care should be compassionate, accessible, and tailored to your needs. Our Personal Support Worker (PSW) services are offered at a fair and transparent rate of $28 to $32 per hour—delivering trusted, respectful support for you and your loved ones, whenever it’s needed. Our pricing is based on the level of service required, the qualifications of the staff provided, and the duration of the contract. We offer competitive rates and can customize pricing based on your specific needs.

Absolutely—we’re here to make things as smooth as possible for you. We accept all types of insurance, so you can focus on what matters most: receiving the compassionate care you and your loved ones deserve.

Our rates are competitive and reflect the high quality of our services. Pricing includes the costs of recruitment, training, ongoing support, and compliance with regulatory standards. We believe in transparency, so there are no hidden fees, and our proposal will clearly outline all costs involved.

Additional costs for overtime, special shifts, or extra training are outlined in our proposal. We work with you to anticipate and plan for any such scenarios, ensuring that there are no surprises. We also offer flexible pricing models that can be customized to your budget and staffing needs.

Our policy is to provide a credit or refund for any shift that goes unfilled due to our oversight, or if a staff member fails to meet your expectations. We are committed to your satisfaction, and we address these issues promptly to maintain the trust and reliability of our services.

We understand that the nature of health care can be unpredictable and ever-changing. This is why we offer highly flexible contracts designed to adapt to your evolving needs. Whether you require emergency staffing solutions for a short period or need to extend services due to unforeseen circumstances, our contracts can be easily extended or cancelled. This flexibility ensures that you receive the support you need, precisely when you need it, without being bound by rigid agreements. Our goal is to provide seamless, responsive support so your organization can continue to operate smoothly, regardless of sudden changes or crises.

Compliance with healthcare regulations is a top priority for CareOnDemand. Our staff undergo mandatory training in infection control, safety protocols, and other relevant regulatory standards. We conduct regular audits and provide ongoing education to ensure that our caregivers remain compliant with current regulations.

We offer continuous education programs that cover the latest developments in healthcare practices. This includes annual refresher courses, specialized training modules, and workshops led by industry experts. Our commitment to ongoing training ensures that our staff is always equipped with the knowledge and skills necessary to provide high-quality care.

We have a standardized documentation process that ensures all care activities are accurately recorded and compliant with regulatory requirements. Our caregivers are trained in proper documentation practices, and we conduct regular audits to ensure compliance. We also provide detailed reports to your facility as needed, ensuring transparency and accountability.

Performance monitoring is conducted through regular check-ins with both your team and our caregivers. We use feedback forms, performance reviews, and direct observation to assess the quality of care provided. This data is used to make any necessary adjustments and to ensure continuous improvement.

If a staff member is not meeting performance expectations, we take immediate corrective action, which may include additional training, coaching, or reassignment. In cases where the issue cannot be resolved, we will replace the staff member to ensure that your care standards are upheld.

Yes, we can provide case studies where we have successfully addressed performance issues and implemented improvement plans. These examples demonstrate our proactive approach to maintaining high standards of care and our commitment to continuous improvement.

We believe in building long-term partnerships through consistent communication, reliability, and a commitment to meeting your evolving needs. We regularly review our services with you, gather feedback, and make necessary adjustments to ensure your satisfaction.

We are highly adaptable and responsive to changes in your staffing needs. Whether you need to scale up or down, adjust the skill set of caregivers, or respond to new regulatory requirements, we work closely with you to make these adjustments smoothly and efficiently.

In addition to staffing, we offer training programs, consulting services, and performance management tools that help you maintain high-quality care standards. We also provide resources and support for continuous improvement, helping your facility stay at the forefront of care excellence.

Consistency is maintained through our standardized onboarding process, continuous training programs, and performance monitoring. We also encourage open communication with your team to ensure that our services consistently meet your expectations.

If performance issues arise, we take immediate action by investigating the matter, providing additional training if necessary, or replacing the staff member if required. We also work closely with your team to understand any underlying issues and prevent recurrence.

We stay up-to-date with all relevant employment laws and regulations, ensuring full compliance in our staffing practices. This includes adhering to labor laws, health and safety regulations, and industry-specific standards.

We carry comprehensive insurance coverage, including professional liability, general liability, and workers' compensation, to protect both our staff and our clients.

We have robust risk management protocols in place, including regular training, incident reporting systems, and a proactive approach to addressing any issues that arise. This minimizes risks and ensures a safe working environment for both our staff and your organization.

We focus on building long-term partnerships through consistent communication, responsiveness to your needs, and a commitment to continuous improvement. We view ourselves as an extension of your team and work closely with you to achieve your goals.

We regularly review our services and adapt our staffing solutions to align with your evolving goals and needs. This includes periodic strategic planning sessions to ensure our services continue to meet your expectations.

CareOnDemand is currently an affiliate of the following organization: Accreditation Canada – Primer Standards Canadian Aboriginal and Minority Suppliers Council (CAMSC) Ontario Community Support Association (OCSA) AdvantAge Ontario (Not-For-Profit) Home Care Ontario (HCO) Ontario PSW Association (OPSWA) Trillium Health Partners University Health Network (UHN) Sinai Health Systems (SHS) Sunnybrook Health Science Centre (SHSC) East Toronto Health Centre (ETHC) Ontario Health atHome (Hospital-Based Referral) Toronto Rehab (Bickle, Lyndhurst, Rumsey, University) Runnymede Healthcare Centre Sunnybrook (St. John’s) Bellwoods Centre for Community Living (Independent living) Attendant Outreach, Supportive Housing & Housing Hubs Sprint Senior Care Baycrest Rehab Providence Rehab Miles Nadal Jewish Centre Family Services Toronto (Direct-Funding Model) The Children’s Charity of Ontario Disability Services Ontario (Passport Funding)

We utilize state-of-the-art staffing management software that includes features for scheduling, time tracking, and communication. This system allows us to efficiently manage staffing assignments and ensures accurate timekeeping. Our technology also supports real-time communication and integrates seamlessly with your existing systems.

Our staffing management software is compatible with most care management systems. We work with your IT team to ensure seamless integration, allowing for smooth data transfer and minimizing any disruption to your operations.

Yes, we provide detailed reports on key staffing metrics, including attendance, overtime, and performance. These reports are customized to your needs and can be generated on a regular basis or upon request, providing valuable insights to help manage your staffing effectively.

We pride ourselves on our flexibility and willingness to customize our services. Whether you need specialized staff, unique shift arrangements, or tailored reporting, we work closely with your team to deliver a solution that fits.

Yes, we can quickly scale our services up or down in response to your changing needs. Our large pool of qualified candidates allows us to adjust staffing levels with minimal lead time.

We have a structured feedback process that involves regular meetings with your team to review performance and discuss any adjustments. We are committed to continuous improvement and adapting our services based on your feedback.

We use advanced staffing management software that includes features for scheduling, time tracking, and communication. This technology ensures that staffing assignments are optimized, and it integrates seamlessly with your existing systems.

Our technology solutions are designed to be compatible with most management systems. We work with your IT team to ensure smooth integration and data sharing.

Yes, we provide detailed reports and analytics on staffing performance, utilization rates, and other key metrics. These reports help you assess the effectiveness of our services and make informed decisions.